ProductsGENMAHI AI CR & SR Mate
GENMAHI AI CR & SR Mate · Customer and Service Requests
Every customer.
Every request. One login.
Win customers in CRM and deliver their services in SRM, on one platform with WhatsApp, AI and a customer portal in English and Arabic. From the first message to the finished service and the next renewal, nothing is typed twice.
- On-premise
- AI built in, or fully offline
- English & Arabic
- Licensed per module
- 01Capture
- 02Qualify
- 03Win
- 04Order
- 05Deliver
- 06Update
- 07Renew
Why CR & SR Mate
From the first WhatsApp message to the finished service.
Sales lives in one tool, operations in another, and customers chase updates on WhatsApp. CR & SR Mate joins them up: a won deal becomes service requests, each request moves through its stages, and the customer sees every step on their phone.
Capture every enquiry
WhatsApp messages from new numbers become leads, with the name, service, value and urgency read for you. Existing customers land on their own timeline.
Win and start the work
Mark a deal Won and a service request opens for every service sold, assigned to the least busy officer. The customer gets a portal login by email.
Deliver and renew
Stages, SLAs and approvals keep work on time. Expiring licences and visas trigger reminders at 30, 15 and 7 days, and a renewal request is ready.
Capabilities
Sales and service, finally on the same page.
Leads and pipeline
Lead scores, a deals board and the catalog services sold in each deal.
Customers and contacts
One record with deals, requests, documents and a full timeline.
WhatsApp inbox
Reply from the team inbox, or share any message to the app.
Service catalog
Prices, VAT, required documents and stages for every service.
Stages, SLAs and approvals
Escalation before a deadline is missed; manager approval when needed.
Document vault
Licences, visas and IDs with expiry dates and renewal reminders.
GENMAHI AI · Built in
It reads the message. It drafts the reply.
Choose a cloud AI model for the best accuracy in English and Arabic, an offline model on your own server so data never leaves the building, or no AI at all. If the AI cannot be reached, CR & SR Mate falls back to its built-in rules, so work never stops.
Read
Turns a WhatsApp or pasted message into a lead: name, service, value, urgency.
Score
0–100 for every lead: how likely the person is to buy.
Summarise
Where a request stands, what is missing and how much time is left.
Draft
Customer replies in English or Arabic, ready to send on WhatsApp.
Built for your customers
A portal they open on their phone, in their language.
Order online
Browse the catalog, see the price with VAT, and order with the documents attached.
Track every step
Each stage shows as it is done, with updates by WhatsApp and email.
English and Arabic
One tap switches the whole portal to Arabic, right to left.
Install as an app
Add it to the home screen; no app store needed.
Business process flows
When this happens, if that is true, then do it.
Rules are written in plain words and switched on or off by your administrator: assign new requests, escalate SLAs, hold large orders for approval, thank customers when work is done.
Modules
Start with one module. Add the next on the same login.
Each module is licensed with its own number of users. Adding one is a licence change: your users, customers and history stay exactly where they are.
| Capability | CRM | SRM | CRM + SRM |
|---|---|---|---|
| Leads, deals pipeline, customers, contacts and tasks | |||
| WhatsApp inbox and message-to-lead capture | |||
| Document vault with expiry reminders | |||
| Service catalog and online ordering with documents | |||
| Stages, SLAs, approvals and customer updates | |||
| Customer portal in English and Arabic | |||
| Won deals open service requests automatically | |||
| Renewal requests from expiring documents | |||
| One login, roles per module, business process flows and notifications | |||
| GENMAHI AI: cloud, offline or off |
Joining the same login
EAM Coming
GenMahi AssetMate joins as the asset management module, with assets linked to your customers.
ITSM Coming
IT incidents, problems and changes.
ERP Coming
Quotes, invoices, purchasing and stock.
Super BI Coming
Dashboards across every module.
Technology and security
Your server. Your data. Your rules.
On your premises
One Node.js service and PostgreSQL on your Windows server, or with Docker.
Licensed offline
A signed licence file, checked on your server. No internet connection needed.
Secure by role
Viewer, Agent, Manager and Admin per module, checked on every action.
Customers see only their own
Each customer sees their own requests and documents; internal notes stay internal.
Messages never lost
Emails and WhatsApp messages queue on your server and retry until they are delivered.
Open foundations
Node.js, React and PostgreSQL, the same stack as AssetMate, with no third-party licence fees.
See it with your own services.
We set up a demo with your catalog, stages and prices, then walk through the whole journey: a WhatsApp message, a won deal, the requests, and the customer’s portal.